FAQ
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You can make an online reservation 24 hours a day, 7 days a week. Monday thru Sunday, 7:00 a.m. – 9:00 p.m. we can be reached by phone. Cars are available for rental, pickup and return at any time of the day or night, any day of the week that you choose.
Our prices vary by location and type of car. Enter your desired pickup location and date range on our main page to view available cars and pricing. We operate on a 24-hour clock. If your scheduled to pick up a car at noon today, it is due back at noon tomorrow for a one-day rental.
Our office headquarters is in Pleasant Grove, Utah. We have rental sites at the Provo Airport and the St. George Airport, and we have pickup and drop-off locations scattered throughout Utah County. In 2020 we began delivering to the Front Runner Stations along the Wasatch Front. Rentals are by appointment only. After making your reservation, you will be notified of the exact location of your van and how to access it
There is no extra charge, but additional drivers must meet the same qualification criteria as the primary driver: must be at least 24 years old, and must be listed on the rental agreement. The primary driver (the person who signs the rental agreement) is responsible for the vehicle for the entire duration of the rental.
Sales tax and Motor Vehicle Rental (MVR) tax will be added on to the cost of each rental. There are no other fees unless there is a problem with the credit card or there is damage to the vehicle upon return. A $25.00 administrative processing fee will be charged for all declined credit cards. A $25.00 administrative processing fee will also be charged if the vehicle is returned with damage. This is in addition to the cost of repairs.
Yes! We are pleased to offer a 10% discount to Military Members, Veterans, First Responders on every rental, all the time. Thanks for your service!
Our rentals have unlimited mileage. However there is additional cost if renter desires to leave state.
No charge will be assessed for reservations that are cancelled with at least 72 hours notice. Reservations that are cancelled with less than 24 hours notice will be charged the equivalent of one day’s rental on the vehicle that is reserved.
Credit/Debit card information and Driver’s License information is kept on our secure server. This information is required to make a reservation. No charge will be made on your credit card until right before your rental. An additional charge may be run at the conclusion of your rental for gas and other incidental expenses. We do not share credit card or other personal information.
We do take debit cards. We will normally charge the card 48 hours before the start of the rental. We will run the card again at the end of the rental for gas and incidental expenses.
The Renter (the person who signs the rental agreement) is responsible for the car for the entire duration of the rental. If the car is damaged during the rental, the Renter is personally responsible for the cost of repair (including loss of use) whether he or she caused the damage or not.
Yes. In the event of an accident, the Renter’s insurance will be the primary for coverage. Additional insurance coverage may be purchased when you make your reservation if desired. The Renter may be personally liable regardless of fault and Renter’s insurance is insufficient to cover all of the damages.
For those Renters that do not have full coverage insurance or for those who just want additional coverage, we offer a Renter’s Collision Protection (RCP) policy. This policy costs $25.00/day and carries with it a $250.00 deductible. As the name of the policy implies, this covers collision damage to the rental vehicle up to a $20,000.00 limit. The policy does not cover rock chips or broken glass.
Items left in the car after it is returned will be disposed of after one week. Contact us as soon as possible after you return the car if you think you left something inside and we will do our best to find and return your lost item. A $25.00 administrative fee will be charged in addition to the cost of postage for items that we mail back.
Your final receipt will be e-mailed to you within 24 hours of completion of the rental.
Smoking is not allowed in any of our cars at any time. A $150 smoking fee will be assessed if renter goes against our policy. During rental period renter is responsible to keep the car smoke free.